Frequently Asked Questions (FAQ)
Why the Gold subscription is so cheap (€49,90/year) and how will you cover the costs and survive?
About the pricing, we had many asking how we may "survive" on such a low fee when similar web-based boating data management platforms are charging €50/MONTH, at starting level. Our starting level is ZERO (0), meaning you get a FREE account to use for ...
Do you ever have sales or offer discounts?
No, we are not and this is good for everyone. Why? A couple of reasons: Firstly, it means that there is no chance that you will subscribe, only to find that it has been some discount a week later. That's an awful feeling that we do not wish to ...
Will I have access to my data if I downgrade my plan?
Of course you will be able to access your data! When you downgrade your plan, you'll still have access to your data, with the applicable Free quota and features limitations, such as: Storage: you’ll need to comply with the storage quota of your new ...
I am subscribed to a yearly plan; how do I renew it?
Yearly plans are automatically renewed upon expiration using the billing details (i.e. payment-card) you had provided upon initiating your subscription to our payment processing partner, Stripe. You may change your billing details at Settings > ...
I am subscribed to a yearly plan; how will I be billed?
You'll need to make a one-time payment for the annual plan upon plan’s initiation. Your subscription is valid for one (1) year and will be due for automatic renewal upon expiration.
What happens if I downgrade or cancel my subscription before its completion?
If you opt for a downgrade, it will be carried out at the end of your billing cycle. If you cancel your subscription (i.e. delete your account and data) you are still charged for the entire billing cycle.
Can I upgrade or downgrade my plan?
Yes, at any time you like. Upgrade is performed immediately prorating any remaining days of your existing paid plan to the new one. If you opt for a downgrade, it will be carried out at the end of your billing cycle.
What happens if I exceed the quota in my plan?
You will be notified that you have reached your quota for the specific feature and you will either not be able to add more items (e.g. alerts, files, etc) or not having the full functionality (e.g. not having active notifications for alerts exceeding ...
What types of payment do you accept?
We accept payment via major payment cards supported by our payments processing partner, Stripe.
What happens when my trial ends?
Your account and data remain intact. Gold features will be revoked thus if you anything exceeding the Free quota will be deactivated (e.g. only 10 alerts will remain active, etc). Especially for storage, you will be prompted to remove files yourself ...
What about my personal data?
In line with our User Agreement, we don’t process any payments. Our payment-processing partner is Stripe and is the one processing any payment-card, including the card number, name, address, etc. Furthermore, and as clearly stated at our Privacy ...
Are my data safe, where?
Yes, your data are fully safe! The platform's main servers are hosted in London at MS Azure infrastructure, compliant with CIS Benchmark, CSA STAR Attestation, CSA STAR Certification, CSA STAR Self-Assessment, ISO 20000, ISO 22301, ISO 27001, ISO ...
Does “Try Gold FREE for 90 days” enrolment requires any upfront payment or payment-card registration?
Absolutely not! You enroll to "Try Gold FREE for 90 days" and get all the Gold functionalities for FREE for 90 days without any payment-card registration. At the expiration of the Gold trial, your account will be reverted to Free with your data ...
Is it really FREE?! For how long?
Yes, it is really FREE and for as long as you wish! The account creation needs simply your name, a password and a valid email address. No payment-card is required and your account is fully functional for as long as you wish to keep it. It is not a ...
Do I need to file my payment-card to register for an account?
No you do not! Registration needs just your email address confirmation and your FREE account is setup. No payment-card is required.