Frequently Asked Questions (FAQ)
Why the paid-plan subscriptions are so cheap (starting at €19/year) and how will you cover the costs and survive?
[non-English articles provided by machine translation of the English original] About the pricing, we had many asking how we may "survive" on such a low fee when similar web-based boating data management platforms are charging twice and more of our ...
Do you ever have sales or offer discounts?
[non-English articles provided by machine translation of the English original] No, we are not and this is good for everyone. Why? A couple of reasons: Firstly, it means that there is no chance that you will subscribe, only to find that it has been ...
Will I have access to my data if I downgrade my plan?
[non-English articles provided by machine translation of the English original] Of course you will be able to access your data! When you downgrade your plan, you'll still have access to your data, with the applicable quota and features limitations of ...
I am subscribed to a yearly plan; how do I renew it?
[non-English articles provided by machine translation of the English original] Yearly plans are automatically renewed upon expiration using the billing details (i.e. payment-card) you had provided upon initiating your subscription to our payment ...
I am subscribed to a yearly plan; how will I be billed?
[non-English articles provided by machine translation of the English original] You'll need to make a one-time payment for the annual plan upon plan’s initiation. Your subscription is valid for one (1) year and will be due for automatic renewal upon ...
What happens if I downgrade or cancel my subscription before its completion?
[non-English articles provided by machine translation of the English original] If you opt for a downgrade, it will be carried out at the end of your billing cycle. If you cancel your subscription (i.e. delete your account and data) you are still ...
Can I upgrade or downgrade my plan?
[non-English articles provided by machine translation of the English original] Yes, at any time you like. Upgrade is performed immediately prorating any remaining days of your existing paid plan to the new one. If you opt for a downgrade, it will be ...
What happens if I exceed the quota in my plan?
[non-English articles provided by machine translation of the English original] You will be notified that you have reached your quota for the specific feature and you will either not be able to add more items (e.g. alerts, files, etc) or not having ...
What types of payment do you accept?
[non-English articles provided by machine translation of the English original] We accept payment via all major payment cards supported by our payments processing partner, Stripe.
What happens when my trial ends?
[non-English articles provided by machine translation of the English original] Your account and data remain intact. Paid-plan features will be revoked thus if you anything exceeding the Free quota will be deactivated (e.g. only 10 alerts will remain ...
What about my personal data?
[non-English articles provided by machine translation of the English original] In line with our User Agreement, we don’t process any payments. Our payments-processing partner is Stripe and is the one processing any payment-card, including the card ...
Are my data safe, where?
[non-English articles provided by machine translation of the English original] Yes, your data are fully safe! The platform's servers are hosted in data-centres compliant with CIS Benchmark, CSA STAR Attestation, CSA STAR Certification, CSA STAR ...
Does “Try Free for 30 days” enrolment requires any upfront payment or payment-card registration?
[non-English articles provided by machine translation of the English original] Absolutely not! You enrol to "Try Free for 30 days" and get all the top paid-plan subscription features for Free for 30 days without any payment-card registration. At the ...
Is it really FREE?! For how long?
[non-English articles provided by machine translation of the English original] Yes, it is really FREE and for as long as you wish! The account creation needs simply a valid email address and a password. No payment-card is required and your account is ...
Do I need to file my payment-card to register for an account?
[non-English articles provided by machine translation of the English original] No you do not! Registration needs just your email address confirmation and your FREE account is setup. No payment-card is required.