Frequently Asked Questions (FAQ)
Why the paid-plan subscriptions are so cheap (starting at €19/year) and how will you cover the costs and survive?
About the pricing, we had many asking how we may "survive" on such a low fee when similar web-based boating data management platforms are charging twice and more of our annual fee per… MONTH! Our starting level is ZERO (0), meaning you get a FREE ...
Do you ever have sales or offer discounts?
No, we are not and this is good for everyone. Why? A couple of reasons: Firstly, it means that there is no chance that you will subscribe, only to find that it has been some discount a week later. That's an awful feeling that we do not wish to ...
Will I have access to my data if I downgrade my plan?
Of course you will be able to access your data! When you downgrade your plan, you'll still have access to your data, with the applicable quota and features limitations of your new plan. Indicatively, Storage: you’ll need to comply with the storage ...
I am subscribed to a yearly plan; how do I renew it?
Yearly plans are automatically renewed upon expiration using the billing details (i.e. payment-card) you had provided upon initiating your subscription to our payment processing partner, Stripe. You may change your billing details at Settings > ...
I am subscribed to a yearly plan; how will I be billed?
You'll need to make a one-time payment for the annual plan upon plan’s initiation. Your subscription is valid for one (1) year and will be due for automatic renewal upon expiration.
What happens if I downgrade or cancel my subscription before its completion?
If you opt for a downgrade, it will be carried out at the end of your billing cycle. If you cancel your subscription (i.e. delete your account and data) you are still charged for the entire billing cycle.
Can I upgrade or downgrade my plan?
Yes, at any time you like. Upgrade is performed immediately prorating any remaining days of your existing paid plan to the new one. If you opt for a downgrade, it will be carried out at the end of your billing cycle.
What happens if I exceed the quota in my plan?
You will be notified that you have reached your quota for the specific feature and you will either not be able to add more items (e.g. alerts, files, etc) or not having the full functionality (e.g. not having active notifications for alerts exceeding ...
What types of payment do you accept?
We accept payment via all major payment cards supported by our payments processing partner, Stripe.
What happens when my trial ends?
Your account and data remain intact. Paid-plan features will be revoked thus if you anything exceeding the Free quota will be deactivated (e.g. only 10 alerts will remain active, etc). Especially for storage, you will be prompted to remove files ...
What about my personal data?
In line with our User Agreement, we don’t process any payments. Our payment-processing partner is Stripe and is the one processing any payment-card, including the card number, name, address, etc. Furthermore, and as clearly stated at our Privacy ...
Are my data safe, where?
Yes, your data are fully safe! The platform's servers are hosted in data-centres compliant with CIS Benchmark, CSA STAR Attestation, CSA STAR Certification, CSA STAR Self-Assessment, ISO 20000, ISO 22301, ISO 27001, ISO 27017, ISO 27018, ISO 27701, ...
Does “Try Free for 30 days” enrolment requires any upfront payment or payment-card registration?
Absolutely not! You enrol to "Try Free for 30 days" and get all the top paid-plan subscription features for Free for 30 days without any payment-card registration. At the expiration of the trial, your account will be reverted to Free with your data ...
Is it really FREE?! For how long?
Yes, it is really FREE and for as long as you wish! The account creation needs simply a valid email address and a password. No payment-card is required and your account is functional for as long as you wish to keep it. It is not a trial account with ...
Do I need to file my payment-card to register for an account?
No you do not! Registration needs just your email address confirmation and your FREE account is setup. No payment-card is required.